It's this easy.
DO YOU TAKE CUSTOM REQUESTS AND ORDERS?
Absolutely! Just send us an email about what you are thinking...maybe a few pictures of ideas that you like and we will get back to you!
HOW DO I PLACE AN ORDER?
Visit our shop to purchase one of our signature pieces or send us an email above on the contact page to inquire about upgrades/custom orders. We will contact you shortly after and we can discuss the details. In the message, describe which furniture style you would like to purchase, the type(s) of material to use and the best time to reach you. We will work out the details together and decide what works best.
IS THERE A MINIMUM ORDER SIZE?
No. By one or buy twenty pieces. However, if you purchase multiple furniture pieces, that may lower the shipping cost.
IS THERE A DAILY RATE?
No daily rates. The price will include the labor associated with the furniture piece. We do require a non-refundable down payment for custom work (60% of the price, see below) in order to cover some of the materials that need to be purchased. The only odd-ball would be if you were unable to pick-up or receive the furniture on the specified delivery day. In that case, we charge a $20/day holding fee.
HOW LONG DO MOST ORDERS TAKE?
You can expect to receive your furniture within 60 days from the date we receive your down payment and upon completion of your final payment. Timeline will vary on the size of the piece, availability of the desired wood species, and other work we may be tied up into. Smaller furniture pieces (end tables, coffee tables) take two to three weeks. Bigger pieces and custom orders will take longer but usually a month to month-and-a-half. Your completion/delivery date will be listed on your contract.
WHY DOES BUILDING FURNITURE TAKE SO LONG?
Wood is beautiful but can be dangerous and frustrating if not respected. When wood is first cut, it needs time to relax to its new environment (humidity and internal stresses). After initial cuts and milling, the wood needs to sit to acclimate for about a day or two and then you can continue working. If you dont allow the wood to acclimate for a period, the wood will begin bending, bowing and broken joints may occur no matter how strong you think the work may be.
IS A DOWN PAYMENT REQUIRED?
Yes. To order a signature piece, you will pay in full through our shop. For custom orders, we do require a non-refundable down payment of 60% of the price of the desired furniture piece in order to cover a significant portion of the materials. In turn, we will send you a contract guaranteeing your furniture.
CAN I CHANGE MY MIND ON THE STYLE AFTER THE DOWN PAYMENT?
We buy materials specifically for each furniture style and piece. Changing the design midway through may result in a disjointed appearance, which no one wants. We also do not want an unhappy customer. In the contract, we will provide our phone number and email...let us know any concerns you may have and we can discuss them.
WHAT ARE YOUR PAYMENT POLICIES?
Currently, we are accepting payment through Paypal in our online shop. We also accept cash, banker's/cashier's checks, or payment through Venmo and Zelle.
DO YOU DELIVER?
Delivery is free for customers within a 50 mile radius of our shop in Norfolk, Virginia. See shipping policy below.
DO YOU SHIP?
We can ship anywhere in the United States. Shipping costs will vary based on your location and the size of your purchase. If you are in another state, you can expect between $500-$1000 to ship one piece. We are located in Norfolk, Virginia. (Exceptions may apply)
WHAT IS YOUR RETURN POLICY?
Our goal is to exceed our customers expectations. We are confident that we can deliver what we promise. If you would like to return one of our signature pieces, we have a 30 day return policy and will refund the full cost as long as their is no damage to the piece. You will be responsible for the shipping costs for the return or you can choose to deliver the piece back to our shop yourself within the 30 days. Once the piece is delivered to our shop, we will refund 100% of the cost of the piece via the payment method used to purchase, within 7 business days of the return
For custom orders, we require a non - refundable down payment (60% of the cost) to cover some of the cost of the materials needed to start building your piece. In the case that you are unhappy with the finished product, we have a 30 day return policy and you will have two options. Your first option is to have changes made to meet your expectations (additional costs may apply). Your second option is to forfeit your purchase and we will not hold you responsible to cover the remaining balance (40% of the cost).
If you have paid in full and want to return your purchase, you are required to deliver the purchased piece(s) to our shop within 30 days of the delivery or pick up date and we will refund 40% of the cost of the piece via the payment method used to purchase within 7 business days of the return.
We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making a purchase.