It's this easy.

Inquire.

Send us an email letting us know the design, desired materials, and dimensions you are interested in. 

Consult.

We will provide an in person or email consultation and contract signing. 

Enjoy.

We will deliver your custom piece to your home and assemble it for you. 

Bring Your Family Back to the Table! 

FAQ

 

 DO YOU TAKE CUSTOM REQUESTS AND ORDERS?

Absolutely!  Just send us an email about what you are thinking...maybe a few pictures of ideas that you like and we will get back to you!

HOW DO I PLACE AN ORDER?

Visit our shop to purchase one of our signature pieces or send us an email above on the contact page to inquire about upgrades/custom orders.  We will contact you shortly after and we can discuss the details.  In the message, describe which furniture style you would like to purchase, the type(s) of material to use and the best time to reach you.  We will work out the details together and decide what works best. 

IS THERE A MINIMUM ORDER SIZE?

No. By one or buy twenty pieces.  However, if you purchase multiple furniture pieces, that may lower the shipping cost.

 

IS THERE A DAILY RATE?

No daily rates.  The price will include the labor associated with the furniture piece.  We do require a non-refundable down payment for custom work (60% of the price, see below) in order to cover some of the materials that need to be purchased. The only odd-ball would be if you were unable to pick-up or receive the furniture on the specified delivery day.  In that case, we charge a $20/day holding fee.

 

HOW LONG DO MOST ORDERS TAKE?

You can expect to receive your furniture within 60 days from the date we receive your down payment and upon completion of your final payment. Timeline will vary on the size of the piece, availability of the desired wood species, and other work we may be tied up into. Smaller furniture pieces (end tables, coffee tables) take two to three weeks. Bigger pieces and custom orders will take longer but usually a month to month-and-a-half. Your completion/delivery date will be listed on your contract. 

IS A DOWN PAYMENT REQUIRED?

Yes. To order a signature piece, you will pay in full through our shop. For custom orders, we do require a non-refundable down payment of 60% of the price of the desired furniture piece in order to cover a significant portion of the materials. In turn, we will send you a contract guaranteeing your furniture.

CAN I CHANGE MY MIND ON THE STYLE AFTER THE DOWN PAYMENT?

We buy materials specifically for each furniture style and piece. Changing the design midway through may result in a disjointed appearance, which no one wants. We also do not want an unhappy customer.  In the contract, we will provide our phone number and email...let us know any concerns you may have and we can discuss them. 

 

WHAT ARE YOUR PAYMENT POLICIES?

Currently, we are accepting payment through Paypal in our online shop. We also accept cash, banker's/cashier's checks, or payment through Venmo and Zelle. 

DO YOU DELIVER?

Delivery is free for customers within a 20 mile radius of our shop in Annapolis, Maryland. See shipping policy below.

DO YOU SHIP?

We can ship anywhere in the United States. Shipping costs will vary based on your location and the size of your purchase. If you are in another state, you can expect between $500-$1000 to ship one piece. We are located in Annapolis Maryland. (Exceptions may apply)

WHAT IS YOUR RETURN POLICY?

Signature Pieces

Our goal is to exceed our customers expectations. We are confident that we can deliver what we promise. If you would like to return one of our signature pieces, we have a 30 day return policy and will refund the full cost as long as their is no damage to the piece. You will be responsible for the shipping costs for the return or you can choose to deliver the piece back to our shop yourself within the 30 days. Once the piece is delivered to our shop, we will refund 100% of the cost of the piece via the payment method used to purchase, within 7 business days of the return

 

Custom Orders 

For custom orders, we require a non-refundable down payment (60% of the cost) to cover some of the cost of the matierials needed to start building your piece. In the case that you are unhappy with the finished product, we have a 30 day return policy and you will have two options. Your first option is to have changes made to meet your expectations (additional costs may apply). Your second option is to forfeit your purchase and we will not hold you responsible to cover the remaining balance (40% of the cost).

 

If you have paid  in full and want to return your purchase, you are required to deliver the purchased piece(s) to our shop within 30 days of the delivery or pick up date and we will refund 40% of the cost of the piece via the payment method used to purchase within 7 business days of the return.

We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making a purchase. 

 

 

© 2017 by  Eric and Sara Ruby. Proudly created with Wix.com

RedefinedLogo.jpg
  • Black Instagram Icon
  • Facebook - Black Circle