WHAT IS YOUR RETURN POLICY?

Custom Orders

Our goal is to exceed our customers expectations. We are confident that we can deliver what we promise. 

 

With that being said, we require a non-refundable down payment for custom orders (60% of the cost) to cover some of the cost of the matierials needed to start building your piece. In the case that you are unhappy with the finished product, we have a 30 day return policy and you will have two options. Your first option is to have changes made to meet your expectations (additional costs may apply). Your second option is to forfeit your purchase and we will not hold you responsible to cover the remaining balance. (40% of the cost)

 

If you have paid  in full and want to return your purchase, you are required to deliver the purchased piece(s) to our shop within 30 days of the delivery or pick up date and we will refund 40% of the cost of the piece via the payment method used to purchase within 7 business days of the return.

 

Please see return and refund policy on our Contact Page for Signature Pieces as we have a different policy. 

We can ship anywhere in the United States. Shipping costs will vary based on your location and the size of your purchase. If you are in another state, you can expect between $500-$800 to ship one table. We are located in Menifee, CA. (Exceptions may apply)

Delivery is free for customers within a 30 mile radius of our shop.